Payment ways and treaties

PAYMENT TREATIES

•           Payment Ways: Cryptocurrency, Western Union, Money Gram or T/T(Bank transfer); 

                       USD & Cryptocurrency (USDT / USDC preferred, BTC or ETH also can be accepted).   

                      （Our specified exchange rate： 1.00 USD = 1.00 USDT = 1.00 USDC ）

               ①  The minimum order amount at company must reach 1000 USD;

               ②  T/T (Under corporate bank account) only can share TAX PRICES, others payment way to share the NONTAX PRICES.

                     So to pay by T/T under corporate bank account, its amount must plus 30% extra TAX. 

•       Cryptocurrency, WU (Western Union), MG (Money Gram) or T/T(Under personal bank account) to share the same website prices;
•       T/T (Under corporate bank account), PO amount must plus 30% extra TAX.

Friendly tips: If you have confirmed your purchase order, please contact our sales team ( H.cheung@hebyns.com ) to know our payment details directly. You also can submit your purchase order through our online website by yourself. We will reply you soon...

1.0 Order Acknowledgement, Acceptance, Payment and Delivery  

1.1 All orders for products placed by you either online or by other means are subject to acceptance by us, and we may at our discretion accept orders, reject orders, or advise a buyer of our inability to process an order for any reason. We may send a buyer an acknowledgement of receipt of an order, by email, or another medium (including telephone, fax or in person) as we see fit. Acknowledgement by email of receipt of your order is usually automatically generated and does not constitute an acceptance of the order. You should ensure that the information you submit to us in your order is accurate and complete to the best of your ability. Fulfillment of your order is dependent and conditional upon stock availability, payment and possibly other areas including.    

1.2 Whilst it is our intention to keep our website up to date and error free, product description, or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled and will correspond this fact to you by email, to the email address that you provided to us at the time of your order.

2.0 Delivery  

2.1 Whilst we make every effort to deliver goods in the timeframe we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timeframe, as we rely on third parties to facilitate our customer deliveries for us. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. 

2.2 All delivery time frames are subject to stock availability.    

2.3 Our system automatically sends a "Shipped Order" email to your nominated email address when we ship your order. If your goods fail to arrive within 28 days of dispatch, and you have notified us of late arrival within 7 days of receiving email notification that your order has shipped, you will have the option of either a full refund or a replacement shipment, after we have investigated with the courier or postal service. Although we will use all best efforts, we cannot guarantee tracking of late deliveries beyond 14 days from the date of dispatch. Registered Post service does NOT offer a tracking facility – this is outside of our control, as this is set by local Post.    

2.4 Where an incorrect address has been given to us at time of order, or our Courier partner is unable to deliver due to unavailability of anybody to sign for the delivery (they will leave an advice card in this case), or if you ask for the item to be redirected after we dispatch it, we may need to charge for any extra delivery costs incurred to us by our Courier partner.    

2.5 Our delivery responsibility is deemed to be fulfilled when we dispatch an order to the designated address, as provided by our buyer. We cannot be held responsible / liable for items that go missing in transit, or are damaged in anyway, however will do our best to support customers in this regard, to ensure a happy outcome, to the best of our ability, at our discretion always.    

2.6 Our Courier partners require a signature on arrival, so cannot facilitate deliveries to PO Boxes. All devices are delivered by FedEx/DHL/EMS/UPS due to their high value status. Accessories can be delivered by either Registered Post, or Courier at our buyer's discretion. 

RETURN AND REFUND POLICY

3.0 Returns  

3.1 Returns Eligibility: 

Most items may be returned for any reason within 30 days from the date of dispatch. Some exceptions apply. Eligible items are classified as either Faulty, Non-Faulty (Change-of-Mind), or Damaged On Arrival (DOA) returns.  

Faulty Returns: If the goods are found to be faulty within 30 days, customers are entitled for either a full refund or replacement. YUANNASHENG will cover round-trip shipping on Faulty returns.  

Non-Faulty (Change-of-Mind) Returns: If you want to return the goods which are NON-DEFECTIVE within the 30 days period, please note that the returns should be in AS NEW CONDITION with FULL PACKING and DOCUMENTATION. If the goods are not in AS NEW condition or missing any packaging or damaged packaging, we reserve the right to refuse refund or a restocking fee of up to 40% will be charged depending on the condition of the returned goods. Delivery costs will not be refunded.  

Shipping Errors, Wrong Items, & Damaged On Arrival Items: If your goods arrive defective or in a damaged state, or the item you receive does not match what you ordered, please email customer service with your order number and a brief explanation of the situation. Minor denting or damage to the product box or packaging does not qualify for DOA returns. You will be emailed the steps for completing a return or exchange. Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery - claims will not be accepted after this time.  

 3.2 Additional Returns Info:

Please contact our Customer Service team for assistance with RMA.  

Please note that YUANNASHENG must test all returned products before we can issue a refund or exchange any products. Replacement items cannot be sent until the original item has been returned to our warehouse and inspected by our returns department. This is necessary so we are able to file claims on defective or damaged goods with the manufacturer or the shipping company and to verify eligibility for return, replacement, or repair.  

When you return your device, you will need to make sure that it is unlocked and free of security software that might prevent us from being able to access it. If the device is locked or disabled when you return it, we may have to charge you the full cost of the device and/or not process a repair/refund (if applicable).  

Please be sure that your device is restored to its factory settings without any personal data remaining prior to return. We will not be responsible for any use or disclosure of any data that is on the returned device during the assessment and repair process.